Understanding fax reports

Following each fax broadcast, your registered call detail reporting email will receive both a completed summary and a detailed report. The reporting for each fax broadcast job includes the following items:

  • 1

    After each fax broadcast, you will receive an email summary presenting an overview of the job’s results in a concise format.

  • 2

    Within the same email, you will find two file attachments labeled as “JobID_Success.csv” and “JobID_Failed.csv.” These files provide comprehensive reports for each fax destination attempted during the broadcast, along with their corresponding final results. It is crucial to note that if your fax broadcast was sent without mail merge features, any duplicate, blocked, or opted-out numbers were automatically removed from all lists or annotated before broadcasting. Consequently, your overall fax destination total may be less than the number you originally submitted.

  • 3

    Every fax destination is subject to up to three retry attempts, with a minimum of five minutes between each redial. The reported result for each fax destination will reflect the outcome of the final attempt made.

Fax Result Codes

T.30 is a vital guideline established by the International Telecommunication Union (ITU). It facilitates smooth communication between fax senders and receivers, enabling them to exchange pages seamlessly over regular phone lines. Additionally, Openfax simplifies your fax reports with user-friendly result codes for easy comprehension.

Code Result Description
0 Success The destination reported receiving your fax transmission.
1 No Answer After all retries were attempted the line did not answer the call.
2 Busy The destination was continuously busy and could not be reached.
3 Not a Fax Machine The network determined it did not receive a fax handshake.
4 All Circuits Busy The underlying carrier reported that all circuits were busy and could not complete the call.
5 Bad Fax Number The number was not attempted because the country code, area code, or prefix did not match the North American Number Planning administration database.
6 Call Disconnected The call to the remote destination was disconnected. It is likely that something other than a fax machine answered at the destination.
7 Unknown The network did not receive a valid T.30 response. This could mean that the number dialed was not associated with a fax machine, or the fax page was sent without the required response from the remote fax.
8 Global Block Openfax includes the fax destination on its global suppression list based on the telephone number owner’s request.
9 Statistical Block The number has been temporarily added to the statistical block list because the network has observed too many failed attempts to fax this destination.
10 Temporary Block Openfax has temporarily blocked the destination number, possibly as a result of a temporary administrative action by network operations.
11 Customer Block The fax number was not dialed due to its inclusion in the customer’s block list.
12 Not Dialed The destination was not dialed as the order was canceled during processing.